Anar Hospitality / BW Hotel IAH

Privacy Policy

Effective Date: September 19, 2026

Anar Hospitality (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information provided in connection with our hotel services, including the BW Hotel IAH shuttle reservation service.

Information We Collect

We may collect information that you voluntarily provide when making a hotel or shuttle reservation, contacting the hotel, or using our services. This information may include:

Name
Mobile phone number
Hotel room number
Shuttle reservation date and pickup time
Number of passengers and bags
Airport terminal and airline information
Other information necessary to provide the requested service

How We Use Your Information

We may use the information collected to:

Process and manage shuttle reservations
Send shuttle booking confirmations
Send pickup reminders, schedule updates, and cancellation notices
Coordinate transportation with our shuttle service provider
Respond to guest questions and requests
Operate and improve our hotel and guest services
Maintain appropriate operational and business records

SMS Communications

If you provide your mobile number and consent to receive text messages, we may send transactional SMS messages related to your shuttle reservation or requested hotel services.

Messages may include reservation confirmations, pickup reminders, schedule information, service updates, and cancellation notices.

Message frequency varies. Message and data rates may apply. You may reply STOP to opt out of SMS messages or HELP for assistance.

Consent to receive SMS messages is not a condition of purchasing hotel services.

Mobile information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with third parties for their marketing purposes.

We may share information with service providers when necessary to deliver a service you requested. For example, limited shuttle reservation information may be provided to our transportation provider so that your scheduled transportation can be completed.

Read our SMS Terms & Conditions for more information.

How We Share Information

We may share information with vendors and service providers that assist us in operating our hotel and providing requested guest services.

We may also disclose information when required by law, to protect our rights or property, or when reasonably necessary to protect the safety of our guests, employees, or others.

We do not sell personal information for marketing purposes.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or misuse.

No electronic transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, and resolve disputes.

Your Choices

You may request assistance regarding your personal information or SMS communications by contacting the hotel.

For SMS messages, you may reply STOP to opt out or HELP for assistance.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Contact Us

For questions about this Privacy Policy or our privacy practices, please contact:

Anar Hospitality
BW Hotel IAH
Houston, Texas
Email: admin@anarhospitality.com